In communication when we want to learn more from someone, we often ask the wrong questions. We approach questions in a rudimentary...

"I hear you" doesn't mean "I see you". What does it mean to hear versus listen? Hearing is physical and accidental. Listening is the...

In the corporate environment, one of the first prerequisites to becoming successful is the ability to remember and create acronyms. I...

Have you ever heard a leader you look up to say to a crowd something like: "feel free to set-up time, my calendar is open"? If so, I am...